Senior Program Director (Personal Services)

The Senior Program Director is responsible for all program management including but not limited to staffing management, budgeting, scheduling, program management, marketing and promotion of programs and seasons as well as assisting in sponsored events.

Essential Duties and Responsibilities

Drive all programs

Oversee all programs operations

Develop and execute budgets

Create and adjust programs schedules

Secure referees, trainers, and other personnel for all events and programs

Secure and prepare fields and courts necessary for programs and events

Advise management and ownership of optimum dates for events, taking into consideration experience of previous seasons

Ensure that fields and playing surfaces are suitable for use by guests, notifying personnel to take appropriate action when needed

Communicate with Finance Manager for payments and schedules

Lead by example and enforce rules accordingly

Oversee staff during programs and events

Provide quality guest service to guests

Maintain, repair, upgrade, and order equipment when necessary

Knowledgeable in facility operations and ability to perform facility operations efficiently

Recognize the target market and develop strategies to expand market share

Correspond with prospective groups and stakeholders

Ability to understand, learn, and utilize various program and company software

Understand and carryout program policies and procedures

Conduct market research to develop programs that are attractive to community

Ability to open/close facilities

Knowledge of proper money handling procedures

Knowledge in multiple sports/interests for future expansions and developments of programs

Ability to think quickly rationally in times of emergency to prevent further problems

Manage multiple tasks at once as well as meet deadlines

Inventory supplies and keep accurate records

Communicate with affiliated guests by phone, e-mail and/or in person

Work weekends, holidays, and nights when necessary

Ability to be firm in programs and company policies and procedures

Record all incidents encountered

Do daily rounds during programs as MOD to ensure a safe facility

Ensure all required paperwork is current

Gather customer data and make appropriate adjustments

Complete special projects and daily assignments as directed by Ownership

Keep a strong healthy relationship with the client