Change Control Technician (Sales)

Position Title: Change Control Technician (T2) 

Company Summary:

Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we're the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the S&P 500, and one of the largest Real Estate Investment Trusts in the US, with an enterprise value of ~$100B.

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we're an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.

Role

The Change Control Technician's overall duty is to coordinate maintenance activities (both internal and external) on the Crown Castle Fiber network with a goal of maintaining a high level of availability and service to its customers and be the subject matter expert for all Change Control Technicians.

Responsibilities

• Answer Change Control Hotline to check people in and out of the network
• Maintenance Coordination- Internal and Vendor Maintenance Management
• Impact Analysis- Circuit Impact Research, Assessment, and Validation
• Collision Detection/Event Management
• Internal and External Maintenance Conflict Resolution
• Internal, Vendor and Customer Scheduling & Coordination
• Research customer information so that all affected customers are properly notified.
• Proactive Customer Communication & Notifications
• Various Projects including logging into equipment and circuit protection validation when needed.
• Display good customer service techniques (Customer advocate/liaison)
• Serves as a contact for Change Management inquiries
• On-Call Rotation

Education/Certifications  

• High School degree or equivalent

Experience/Minimum Requirements  

• Solid experience with standard MS Office Product Set
  • NMS alarm monitoring
  • Working Knowledge within a Circuit Inventory System- IE. OSP Insight and Netcracker
• NOC, Ops or Call Center experience
• 2-4 years related Service Provider experience

Organizational Relationship  

Reports to: Change Control Supervisor 

Title(s) of direct reports (if applicable):

Working Conditions: This role falls into our hybrid work model working in your assigned office approximately 60% of the time (3 days per week) and where you do your best work 40% (2 days per week).  There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.

Compensation

The pay range offered for this position is $24.42 - $33.61 per hour. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives. Employees (and their families) are eligible for medical, dental, vision, and basic life insurance. Employees are able to enroll in our company's 401k plan. Employees will also receive a minimum of 18 days of paid time off each year and 12 paid holidays throughout the calendar year.

If you are interested in joining our team, please visit the Crown Castle careers site (crowncastle.com/careers) to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Operations