Sr Tech Support Specialist (Finance)
As a Sr. Tech Support Specialist here at Honeywell, you will be a key player in ensuring the seamless operation of Honeywell's IT systems. You'll be responsible for providing advanced IT support, overseeing and coordinating support activities, and collaborating closely with cross-functional teams to resolve complex issues. Your expertise and problem-solving skills will be instrumental in maintaining our technology infrastructure. Your contributions will shape the future of our IT support.
You will report directly to our Tech Supp Supervisor, and you'll work out of our Salem, OR location on an onsite work schedule. In this role, you will impact the uninterrupted flow of information and the efficiency of our IT systems, which are the lifeblood of our operations.
KEY RESPONSIBILITIES
- Provide advanced IT support, assisting with issues, and ensuring timely resolution
- Serve as a subject matter expert, sharing knowledge and best practices with the IT support team
- Collaborate with cross-functional IT teams to improve support processes and provide valuable feedback
- Monitor and analyze IT support metrics to identify trends and recommend process enhancements
- Develop and maintain documentation and resources for IT support
- Empower POD Captain to handle Customer escalations - Esc Flow
- KBA/TR/CR Tracking Process
- End of Shift Reports
- Huddle 15min day
- Teams KPI's updates
- Individual Performance KPI's (AHT, Aux, Productivity, QA's, Etc.)
- 1:1 - Monthly - Weekly if on performance plan - work with Leader assigned in Hierarchy esc process
- Computer issues (ticket submit to IT)
- Helpdesk for your POD/Shift
- POD captain admin access to manage E-mail - 24hour response
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: https://benefits.honeywell.com/
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.As a Sr. Tech Support Specialist here at Honeywell, you will be a key player in ensuring the seamless operation of Honeywell's IT systems. You'll be responsible for providing advanced IT support, overseeing and coordinating support activities, and collaborating closely with cross-functional teams to resolve complex issues. Your expertise and problem-solving skills will be instrumental in maintaining our technology infrastructure. Your contributions will shape the future of our IT support. You will report directly to our Tech Supp Supervisor, and you'll work out of our Salem, OR location on an onsite work schedule. In this role, you will impact the uninterrupted flow of information and the efficiency of our IT systems, which are the lifeblood of our operations.YOU MUST HAVE
- 2+ years of experience in IT customer support or a related role
- Strong technical skills and knowledge of IT hardware and software
- Exceptional problem-solving skills and a dedication to excellent customer service
WE VALUE
- Bachelor's degree in IT or a related field
- Experience providing expert-level customer support
- Excellent interpersonal and communication skills, both written and verbal
- Ability to adapt to changing technology and IT best practices
- Knowledge of industry-specific regulations and compliance
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click hereKey Responsibilities
- Lead and manage a team of support specialists to provide advanced technical support to customers
- Collaborate with crossfunctional teams to develop and implement support strategies
- Provide technical expertise and guidance to the team in resolving complex technical issues
- Drive process improvements to enhance the efficiency and effectiveness of technical support operations
- Ensure adherence to quality standards and customer service metrics
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
