This role will be critical in helping ensure multiple areas of administrative duties are fulfilled to successfully deliver on our service commitments in a timely and effective manner. Administrative duties may include things like handling and distributing mail, copying, printing, hospitality, reception, filing, or other services defined or outlined in Epiq's service agreement with client.

Essential Job Responsibilities

General
- Provide exceptional client service by learning all the necessary details of work requests and then delivering as expected
- Answer telephone inquiries, loading/unloading parcels, delivering of parcels, copying, binding, and other client requests as needed
Mail/Distribution Services
- Sort, distribute and meter US mail with knowledge of current postal rates
- Ensure all projects have been properly produced and Quality Checked (QC'd) to Epiq's standard
- Ensure clients request and the delivery of faxes/parcels in a timely matter in accordance to Epiq's standards
Copy Services
- Immediate attention given to clients entering Copy/Mail Center in accordance with Epiq's standard of operation
- Accurately produce copy, print and scan projects in accordance to verbal and written instructions
Hospitality Services
- Coordination and upkeep of client conference rooms, common areas and kitchens
- Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use
- Organize and distribute client kitchen supplies
- Maintain inventory control and order supplies as needed
Floor Coordination
- Responsible for the organization and upkeep of various satellite copy rooms throughout an assigned work area. This includes the stocking of general supplies, delivery of paper, and basic daily maintenance of the copier(s) in that area

Qualifications & Characteristics

Someone who thrives at providing exceptional customer service
Excellent communicator (verbal and written) with great organizational skills
Detail-oriented with a knack for exceptional quality service
Ability to quickly and effectively learn instructions and apply necessary skills
Ability to manage multiple tasks

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.