Expert, Support and Client Management (Finance)

As a key member of the global endpoint operations team, the Client Management Associate plays a vital role in ensuring the secure, compliant, and efficient lifecycle of Windows and iOS endpoints across the enterprise. This position is responsible for executing and optimizing core operational processes-including patch management, OS imaging, and mobile device provisioning-leveraging Microsoft Intune and Ivanti Endpoint Manager. The associate will also contribute to automation and continuous process improvement initiatives, working closely with stakeholders in IT Security, Infrastructure, and Support to maintain endpoint health and regulatory compliance.Key ResponsibilitiesEndpoint Lifecycle & Patch Operations

• Execute monthly patch deployments for Windows OS, Microsoft 365, and third-party applications across global client environments.
• Monitor patch compliance, remediate failed deployments, and escalate high-risk systems collaboratively with IT Security.
• Support OS image deployment and reimaging processes for new hires, hardware refreshes, and remediation scenarios.

Mobile Device & Application Management

• Manage mobile application deployment and software updates for iOS/iPadOS devices using Microsoft Intune.
• Enforce compliance policies and perform device lifecycle tasks through Apple Business Manager (ABM) and Intune auto-enrollment.

Security & Compliance

• Apply and validate endpoint configurations such as BitLocker encryption, Zscaler setup, and conditional access policies.
• Participate in vulnerability remediation efforts and follow change control procedures, including Change Advisory Board (CAB) reviews for patch-related updates.

Operational Excellence & Documentation

• Maintain standard operating procedures (SOPs), deployment checklists, and technical documentation for endpoint and patch operations.
• Identify and champion opportunities for automation and process optimization in endpoint provisioning and compliance reporting.
• Collaborate with the Support and Helpdesk teams to troubleshoot issues related to Windows OS and iOS/iPadOS devices.

QualificationsRequired

• 4 years of experience in endpoint operations, patch management, or IT client support.
• Hands-on expertise with Microsoft Intune and Ivanti Endpoint Manager.
• Proficiency in mobile device management (MDM) for iOS/iPadOS.
• Strong understanding of patch compliance, endpoint security, and IT operational best practices.
• Excellent troubleshooting, communication, and documentation skills.

Preferred

• Experience with PowerShell scripting for automation and reporting tasks.
• Exposure to vulnerability management tools (e.g., Tenable, Qualys) and CVE-based risk prioritization.
• Familiarity with MECM (SCCM), Apple Business Manager, and Android Enterprise environments.
• Knowledge of ITIL processes, particularly change and incident management.
• Ability to interpret compliance dashboards and generate reports using Power BI or Excel.

This role is ideal for a proactive, detail-oriented IT professional driven by operational excellence and continuous improvement in endpoint management. The Client Management Associate will contribute meaningfully to the organization's cybersecurity posture and compliance, while supporting the evolving needs of a global enterprise.