Host/Hostess - Big Island Breakfast - Part-Time - Hilton Waikoloa Village (Food Services)

The Hilton Waikoloa Village located on the stunning scenic Kohala Coast is where our Team Members love being a part of our award-winning culture. From a friendly workplace environment to competitive health benefits, career growth opportunities and our Go Hilton travel discount program. In addition, you will find our Aloha Spirit throughout every corner of our property. The team is currently seeking a Human Resources Coordinator to join our amazing team where we know that you'll love being a part of the Hilton team that was ranked #1 on Great Places to Work and on Fortune's World's Best Workplaces list!

A Restaurant Host/Hostess is responsible for greeting and escorting guests to tables in the restaurant, monitoring the restaurant and all staff, maintaining a courteous and efficient operation of the dining room to ensure guest satisfaction. Big Island Breakfast Host/Hostess will be responsible for answering guests' calls and taking food orders accurately and in a helpful, friendly and courteous manner. This position is also responsible for entering orders into a computerized system and settles checks.

 

What will I be doing?

A Restaurant Host/Hostess is responsible for greeting and escorting guests to tables in the restaurant, monitoring the restaurant and all staff, maintaining a courteous and efficient operation of the dining room to ensure guest satisfaction. Dona & Toni's Host/Hostess will be responsible for answering guests' calls and taking food orders accurately and in a helpful, friendly and courteous manner. This position is also responsible for entering orders into a computerized system and settles checks.  Specifically, you would be responsible for performing the following tasks to the highest standards:

• Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.
  
• Read, maintain and make daily entries in the log book to coordinate communication between shifts and management.
  
• Maintain proper set-up of dining room and enforce uniform and grooming standards of all service personnel on a daily basis. Assign stations to service staff.
  
• Conduct daily "roll call meetings" to keep staff informed of current promotions, daily specials, guest comments, daily events and pertinent memos.
  
• Receive, record and make any necessary arrangements for reservations and special functions in the restaurant.
  
• Perform opening and closing duties. Assist others with side work to include cleaning, stocking, and folding napkins.
  
•  Mornings, Weekends and Holidays Required

What are we looking for?

 

EXPERIENCE

Restaurant greeter experience preferred.

 

GROOMING

All team members must maintain a neat, clean and well-groomed appearance (specific standards available).

 

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Knowledge of restaurant operations, to include appropriate staffing levels, service equipment and guest relations.
• Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
• Ability to speak the English language sufficient to conduct small employee meetings to impart new information.
• Ability to remember, recite and promote the variety of menu items.
• Ability to move throughout a crowded room to seat guests.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The hourly rate for this position is $20.94-$20.94 and is based on applicable and specialized experience and location.