Order Processing Specialist (Transportation)
Flagger Force, an industry leader in traffic control, is currently hiring an Order Processing Specialist. This position will be based out of our operations center, located in Hummelstown, PA.
The Order Processing Specialist is responsible to respond to client order inquiries with timely action, accuracy, and professional communications while working in accordance with company values, vision, and mission.
Primary Responsibilities:
Provide support for client issues and the ability to recognize when to escalate to a Supervisor/Manager.Ability to effectively de-escalate communications (phone calls, emails, etc.) with clients; recognize when to escalate to a Supervisor/Manager.Coach client on best demonstrated ordering practicesNavigate internal client ordering platforms and external client specific platformsAssist in maintaining email order inboxAccurate entering and editing of client orders (Address change, start time change, crew size change, WO# change, TCR update, standing orders, equipment needs.) and recognize when scope of work changes from standard to complex setup and escalate accordinglyIdentify and escalate orders converting to or requiring a 24-hour operation to an Advanced or Senior SpecialistExtend and modify existing standing orders and update standing order spreadsheetCapture client storm response needs and escalate in appropriate Teams chat. Assist Advanced and Senior specialists with approved storm response order creationGeneral knowledge of work zonesNavigate Google maps to identify where client will be working to determine road type, resources and equipmentAdvise the client what resources and equipment will be required for standard work sites. Escalate complex work sites to Advanced or Senior order processing specialistProperly identify state requirements to be met to take the road such as field employee certifications, truck loadout or equipmentCreate order with appropriate resources and equipmentIdentify and escalate orders that potentially will require heavy equipment, specialist or custom signs, and/or PRECONCreate a PRECON meeting request on SharePoint when required by job site condition(s)Maintain basic knowledge of Office & Field Policy.Maintain working knowledge of all client services SOPCommunicate order modifications to OSC teams and Field OperationsEnter Equipment request with accuracyUnderstand resource availabilityProvide marginal support to resource allocation along with other operations services teamsOther duties as assigned by leadershipCollaborate with peers, all OSC departments and Field OperationsWork in alliance with Flagger Force processes and procedures
What Flagger Force Offers:
Medical, vision and dental insurance401k w/company matchGenerous paid time offOn-site fitness facilityPaid holidaysHealth savings accountCompany paid benefits (long term disability and basic life/AD&D)Employee assistance programTuition and education assistanceEmployee appreciation eventsGiving back to the communities we serve through paid volunteer time offProfessional development opportunities
