Lead Installer (Finance)
About Us:
Gibraltar's Home Improvement Group (HIG) facility of 120,000 square feet is located in Jacksonville, Florida where we manufacture two best-in-class brands; Sunesta Awnings & Outdoor Comfort and Gutter Helmet gutter protection. On average, we've grown double digits annually for the past ten years and have aggressive future growth plans.
Gibraltar (ROCK on Nasdaq) is a leading manufacturer and supplier of products and services for the North American Agtech, Renewable Energy, Residential, and Infrastructure markets. By building solutions that make life better for people and the planet, Gibraltar advances the art and science of engineering, science and technology to shape the future of comfortable living, sustainable power, and productive growing. Guided by an inclusive, values-driven culture that celebrates and rewards different perspectives, we work together to create lasting positive impact on everyone our business touches. To learn more about what makes us #GibraltarProud, visit our website: www.gibraltar1.com
Who We're Looking For:
The Lead Installer plays a critical role in the successful operation of Sunesta Awnings & Screens by leading field installations in the greater Central Florida area. This position involves hands-on installation work, coordination with internal teams to optimize scheduling, and ensuring that all projects meet the company's high standards for quality and safety. As a team leader, the Lead Installer is also responsible for guiding and mentoring installation crews to ensure consistent performance and overall company success.
What you'll do:
- Install Sunesta products such as awnings and screens in compliance with company specifications and safety guidelines. This may include solving installation challenges, obtaining technical measurements, and using basic hand tools.
- Travel as needed locally and regionally, via vehicle, to complete assigned installations at customer location(s).
- Ensures all materials and supplies are taken to respective job sites.
- Coordinate and schedule installations, ensuring timely execution and optimal efficiency.
- Conduct follow-ups with customers post-installation to confirm satisfaction and encourage feedback via company review platforms.
- Train and mentor installation team members-including employees and subcontractors-to maintain high standards of quality and consistency.
- Monitor teams' daily attendance and ensure proper staffing levels are maintained per the installation schedule.
- Respond to customer inquiries and service calls, offering expert guidance and resolving concerns professionally and promptly.
- Perform thorough post-installation inspections to verify quality standards are met; document each job with completion paperwork and photographs and obtain final signatures from customers.
- Work closely with the sales team to ensure installation schedules align with customer expectations and sales commitments.
- Escalate customer service issues to the appropriate departments for further resolution when necessary.
- Maintain tools and equipment in good working condition.
- Follow established job site safety rules, company PPE policies, and OSHA guidelines.
- Keep each job site in a neat and orderly condition.
- Other duties as assigned.
What We need:
Education/experience:
- Experience: At least 5 years of Installation/Construction or related experience
- Education: High School Diploma or related
- Valid Driver's License
What we offer:
Health & Welfare
- Medical, dental, and vision insurance plans for employees and dependents
- Health care & dependent flexible spending plans
- Free life and AD&D coverage with supplemental coverage options
- Employee assistance programs focused on mental health
- Adoption & Infertility Financial Assistance
Financial Wellbeing
- Competitive compensation
- Generous 401(k) plan with a company match
Flexibility & Time off
- Paid time off including vacation, bereavement, jury duty, sick leave, disability, and holidays
Community & Personal Development
- Donation matching and paid volunteer time
- Educational reimbursement
Gibraltar is an Equal Employment Opportunity Employer and gives all applicants for
employment equal consideration regardless of race, color, sex, religion, national origin, arrest
record, ancestry, age, physical or mental disability, sexual orientation, transgender status,
genetic information, marital status, citizenship status, veteran status, pregnancy, or any other
status protected by federal, state or local law. Upon request and consistent with applicable
laws, Gibraltar will provide reasonable accommodations to individuals with disabilities who
need an accommodation to fully participate in the application process.
This position is not eligible for visa sponsorship. Candidates must be authorized to work in the United States without the need for sponsorship, now or in the future.
