Employee Experience Assistant (Finance)

About Us

Founded in 1908, Merz is a successful, family-owned specialty healthcare company with a rich history. As a leading global aesthetics business, our award-winning portfolio of injectables, devices, and skincare products empowers healthcare professionals to enhance confidence through aesthetic medicine. Our purpose is to fuel confidence by helping people look better, feel better, and live better. We believe you do not have to choose between living life and making a living. Live your best life with Merz Aesthetics.

A Brief Overview

The Employee Experience Assistant plays a key role in supporting the daily operations of the HR function, with a strong emphasis on employee experience, workplace culture, and administrative excellence. This position provides cross-functional support within the CORE Services division—including Human Resources, Talent Acquisition and Facilities with a primary focus on the Global Corporate Headquarters in Raleigh. As the first point of contact for employees and visitors, the Employee Experience Assistant serves as a brand ambassador for Merz Aesthetics, ensuring a welcoming and professional environment. This role also supports a wide range of HR-related activities including the support of talent acquisition, candidate experience, onboarding, events, employee engagement programs, and facilities support. The ideal candidate is highly organized, service-oriented, and passionate about creating a positive and inclusive workplace.

What You Will Do

• Concierge Services:
  • Greet all employees and visitors with a verbal greeting.
  • Serve as phone operator for NC and WI as calls are routed.
  • Provide assistance with navigating the facilities and informing about services and resources available.
  • Maintains and updates Master Facilities Operations Manual which includes a Contact Directory of all vendors, resources and transportation services to support the needs of colleagues, customers and visitors.
  • Serve as liaison for service vendors, Fed Ex, Canteen, etc.
  • Maintain Award and Product Showcase in the lobby.
  • Create signage when necessary.
  • Support all Employee Experience programs as requested.
• Facilities Operations:
  • Check restrooms, Mother Room and shower for cleanliness and supplies.
  • Contact housekeeping if special attention is needed in public areas.
  • Check Café and conference rooms and straighten up if necessary.
  • Ensure all visitors and employees follow operational SOPs i.e. temp check, badge, etc.
  • Support the issuance of outdoor recreational supplies for CORE Services when requested.
  • Support the Facilities Director when requested for mail/package distribution, event set up/break down or other miscellaneous needs.
• Catering & Supply Management:
  • Assist in coordinating catering services if needed; maintain contact list of caterers.
  • Daily upkeep on coffee machines, popcorn machine and supplies.
  • Order daily fruit and food storeroom supplies.
  • Order supplies for restrooms, office supply storeroom and items needed to support operations.
• Employee Experience Support:
  • Maintain confidentiality while handling sensitive employee information and documentation.
  • Support Talent Acquisition Team with scheduling of candidate interviews, dispositioning candidates and phone screens as needed and other identified tasks within the Applicant Tracking System.
  • Assist with the coordination and execution of Employee Experience initiatives and programs.
  • Prepare presentations, and documentation for Employee Experience meetings and leadership updates.
  • Conduct preliminary research and gather data for Employee Experience projects and compliance audits.
  • Track and follow up on action items from Employee Experience meetings and initiatives as needed.
  • Provide administrative support for performance management, employee relations, and training activities.
  • Assist in drafting internal communications and policy updates under the direction of the Employee Experience leader.
  • Support the implementation of employee engagement and recognition programs. Take pictures of new hires and upload employee pictures to UKG and Active Directory.
  • Support candidates during their visit to HQ.
  • Aid IT with equipment issue and retrieval when necessary.
  • Issue “Happy Merziversary” notifications via email to employee and their manager timely.
  • Support the development of Policies & Procedures within Employee Experience.
  • Assist in the production and maintenance of Employee Experience SOPs.
  • Help with projects within Employee Experience based on strategic plan and/or operational needs.
• Shipping & Mail Management:
  • Receive deliveries and ensure delivery to addressee.
  • Sort and deliver mail daily.
  • Manage postage machine; add postage, trouble-shoot and reset machine when needed. Train users as needed.
  • Assist the Facilities Director in mail/package distribution as needed..
• Security Management:
  • Ensure panic buttons are properly working in all locations (reception, HR, 3rd floor).
  • Make and issue badges with appropriate security level clearance; disable and retrieve badges when necessary.
  • Prepare employee workstation labels.
  • Stay informed about weather hazards and communicate accordingly.
• Budget Management:
  • Responsible for timely submission of expense reports and P-Card reports.
  • Responsible for ensuring supply expenditures remain within budget.
  • Ensure that all purchases are in accordance with the Sourcing policy.
  • Support ARIBA management when needed with creating POs, reconciliation, and invoice management.
  • Support with Vendor initiation and setup.
• Event Management:
  • Support logistics for employee events and support Employee Experience programming.
  • Manage room reservation for Boardroom, Café and Training Rooms.
  • Support the scheduling of meetings within CORE division as requested.
  • Support office of CEO with GLT meetings as needed.
• Culture Custodian:
  • Model Values & Operating Norms.
  • Serve as Brand Ambassadors for Merz Aesthetics.
  • Provide insights to Employee Experience on feedback from employees re: facilities, culture, needs etc.

Minimum Requirements

• Associate of Applied Science (A.A.S.) H.S. Diploma required; Years of experience or A.A.S. equivalent
• 3-5 years administrative experience in a professional office setting

Preferred Qualifications

• Bachelor's Degree
• HR administrative experience
• Knowledge of UKG or other HRIS systems

 Technical & Functional Skills

• Knowledge of Microsoft Office Suite including Excel, Word, PowerPoint, Teams and SharePoint
• Ability to organizes, plan and execute projects and initiatives
• Demonstrate the highest degree of discretion and confidentiality
• Ability to partner effectively with internal teams and external vendors
• Proficient verbal and written communication skills and interpersonal skills; Excellent attention to detail
• Excellent Customer Service Skills
• Ability to course correct as needed due to changing priorities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Administrative Services Generalist