Software Engineer II, Systems Support (Information Technology)

For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling each to thrive with reliable access to voice and data in more places, faster than ever before. When you join Crown Castle, you become part of a dynamic team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work.

ABOUT THE ROLE

As a Software Engineer II you will join the digital engineering team responsible for designing, developing, and maintaining software applications that provide exceptional value to our customers. Your proficiency in Java programming and deep understanding of the AWS cloud ecosystem will be essential in delivering scalable, reliable, and high-performance solutions.

WHAT YOU WILL DO

• Maintain and enhance legacy middleware systems (e.g., Perl) and contribute to modernization efforts using Python.
• Develop and support SQL-based reporting tools and dashboards.
• Integrate cloud-adjacent systems and APIs into OT infrastructure.
• Collaborate with cross-functional teams to troubleshoot and resolve system issues.
• Design and implement web-based dashboards (e.g., Grafana) for analytics and monitoring.
• Participate in diagnostics, performance tuning, and documentation efforts.
• Apply secure coding practices and contribute to a DevSecOps culture by integrating security considerations into development, deployment, and maintenance workflows.
• Develop and maintain operational dashboards and reports to support system health visibility.
• Automate system inventory management processes using scripting and integration tools.
• Assist with Netcool administration tasks as a backup resource, including basic troubleshooting and configuration.
• Participate in performance tuning and break/fix activities for middleware and custom-built tools.

WHAT YOU WILL NEED TO SUCCEED

Education Qualifications

• Bachelor's degree in computer science, software Engineering, or a related technical field required

Experience Qualifications

• 3+ years experience in software engineering or systems support
• Experience with Netcool or similar network management systems

• Experience with SQL and database-driven reporting.

• Familiarity with Linux environments and scripting.

• Exposure to cloud platforms (AWS, Azure, GCP)

• Familiarity with ServiceNow and API-based integrations.

• Experience with Grafana or similar analytics tools

• Familiarity with DevSecOps principles and tools (e.g., static code analysis, vulnerability scanning, secure CI/CD pipelines).

• Awareness of OT/IT security boundaries and risk mitigation strategies.

Where You Will Work

Hybrid: This role falls into our hybrid work model, which is 2-days work from home (Monday and Friday) and 3-days in the office (Tuesday through Thursday) to optimize collaboration, relationship building and key stakeholder engagement and may require some travel as needed.

YOUR COMPANY BENEFITS
At Crown Castle, we do our best to ensure you have access to the resources you need to live a healthy and happy life no matter where you are in life. Our benefits are built around your individual needs, covering physical, mental, and financial health and designed to enhance your quality of life.

We are proud to offer a full suite of health and wealth benefits for you and your loved ones. Below are a few of the key highlights of the many benefits we provide.

• Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
• Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
• New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
• Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
• Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
• Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
• Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
• 10 company holidays plus 2 floating holidays.
• All offices provide free beverages and snacks.

Compensation
The salary range offered for this position is $91,100 - $125,200 annually. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives.

Additional Information
Pursuant to the Los Angeles County and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Engineering