Associate Product Manager - Digital CX (Hybrid) Acton, MA (Finance)
Job Title: Associate Product Manager
Job Title : Associate Product Manage r - Digital CX
Department : CPXO
FLSA Status : Exempt
Insulet Corporation (NASDAQ: PODD) is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod® Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the disposable and waterproof Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet's latest innovation, the Omnipod® 5 Automated Insulin Delivery System, is a tubeless automated insulin delivery system, integrated with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero finger sticks, and is fully controlled by a compatible personal smartphone. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas.
Studies have demonstrated the clinical and lifestyle advantages of insulin pump therapy over multiple daily insulin injections (MDI). However, many people still choose MDI therapy largely due to the complexity, cost, and inconvenience of conventional pump technology. The Omnipod is a discreet and easy-to-use system that eliminates many of the issues associated with conventional pumps. By breaking down the barriers to insulin pump therapy, Insulet hopes to provide both a superior treatment option and life-long health benefits for people with insulin-requiring diabetes
Insulet was founded in 2000 with the mission to improve the lives of people with diabetes and enable customers to enjoy simplicity, freedom, and healthier lives through innovative technology. The Company's world headquarters and state-of-the-art automated manufacturing facility are located in Acton, Massachusetts with global offices in the U.K., France, Germany, Netherlands, Canada, Mexico, Australia, and the United Arab Emirates. Omnipod products are available in 24 countries around the world.
Insulet recently concluded its seventh consecutive year of 20% or more revenue growth, and more than doubled its intellectual property portfolio over the last year. Insulet is proud to be recognized as a 2022 Top Workplace USA ; awarded Top Workplaces Cultural Excellence Award for remote work; recognized as a Great Place to Work ® in four international locations in 2023; and ranked as one of America's most responsible companies by Newsweek .
For more information, visit: insulet.com and omnipod.com .
Position Overview:
We are looking for a self-motivated, experienced Associate Product Manager to join our Digital CX Product Management Customer Experience team responsible for developing new products and optimizing existing capabilities throughout the customer journey . Working in an Agile environment, in collaboration with a cross-functional team, this person will be responsible for defining and executing the Product roadmap for our digital customer experience offerings and ensuring the Backlog is properly prioritized, defined and executed for the team. They'll achieve this by cultivating empowered, high-impact teams, and guiding teams through the full product development lifecycle , providing strong cross-functional leadership.
Responsibilities:
- Cultivate d eep understanding of customer needs , competitive dynamics, and market opportunities.
- Works closely with the Product Manager and business stakeholders to define and prioritize the team's feature backlog
- Works closely with the Product Marketing Manager to understand the Insulet customer journey and product launch strategies that will impact business processes across the customer journey
- Deeply understands customer needs, measures product performance, and delivers insights to inform product improvements and new capabilities
- Evaluates business problems and desired outcomes, breaking down complex experiences to deliver digital improvements iteratively
- Develops process flows to illustrate the impact on operations because of the new or improved capabilities
- Defines features with acceptance criteria, dependencies, assumptions, risks, and success metrics
- Works closely with technical architects to obtain high-level work estimation (t-shirt size) and solution designs for release planning
- Provides input into release timelines and investigates alternate paths forward on potential timing options
- Drives scope tradeoff evaluations on feature implementation
- Participates in usability studies to bring voice of the customer on a feature to the team
- Supports the Product Manager with business case development (both cost and value) for new opportunities and product improvements
- Partners with Solution Leads to ensure design and development consistency across all work within the teams
- Supports software/vendor selection processes when necessary
- Serves as 1st escalation point for Product Owners of delivery teams (questions on feature refinement, solution options, and/or in sprint tradeoffs )
Education and Experience:
Minimum Requirements:
- Bachelor's degree or equivalent relevant work experience.
- Relevant experience using Agile methodologies, related to roles within a product team
- Knowledgeable of IT systems development strongly preferred
- Familiarity with Web and CRM platforms strongly preferred
- Demonstrates strong communication skills with audiences with various levels of technical background.
- Demonstrates strong analytical thinking and problem-solving skills
- Synthesizes data and user insights from multiple sources to inform product decisions
- Experience in digital customer experience/success is preferred
- Experience in driving cross functional collaboration
- Demonstrated flexibility and ability to function in a fast-paced, growth industry and work environment
- Strong problem-solving skills for complex business challenges.
- Passion to continuously improve processes and practices
Preferred Skills and Competencies:
- Able to work independently with minimum supervision
- Proactive at communicating with various stakeholders in the organization
- Detail oriented, with effective verbal and written communication skills
- Demonstrated abilities to leverage creativity in order to overcome obstacles and work with a sense of urgency
- Able to organize and judge multiple priorities
- Diabetes knowledge is a plus
Additional Information :
Travel is estimated at < 25% but will flex depending on business need .
- NOTE: This position is eligible for hybrid working arrangements and requires on-site work from an Insulet office at least three (3) days per week. #LI-Hybrid
Additional Information:
The US base salary range for this full-time position is $102,900.00 - $154,350.00. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.
Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet's flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.
We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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