Business Applications Analyst I (537) (Project Management)
Act as the primary contact for front-end support of business/enterprise software Under general supervision, configure and/or implement business application upgrades in collaboration with external vendors, IT operations, business analysts, data system experts, and other team members Collaborate with IT operations on the installation of software applications Collaborate with IT operations, SQL experts, and external vendors on the maintenance and resolution of database errors Under general supervision, perform and/or develop routine manual and/or automated operational tasks as needed to support business/enterprise software applications Develop and maintain end user system documentation and training materialAs a team member, participate in the development of project plans, workflows, and other support documentation development Perform ad-hoc queries and data analysis utilizing such tools as Crystal Reports, Excel, Access, Tableau, etc. Utilizes SQL and/or 3rd party data preparation tools to develop and maintain data extraction, transformation and load (ETL) processes Works with sensitive financial and treatment program data as part of ETL processes Acts as the primary contact for front-end support of the ADAPT software application and also serves as a vendor contact Maintain accurate and up-to-date work order documentation Participate in special projects as needed and perform other duties as assigned May attend national conference(s) to stay current with software features and/or add-ins