Health Services Navigator (Healthcare)
Equal Opportunity Employer
The mission of the Health Federation of Philadelphia is to promote health equity for marginalized communities by advancing access to high-quality, integrated, and comprehensive health and human services. Health equity is at the heart of all our work. We believe in and are firmly committed to equal employment opportunity for employees and applicants. We do not discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion, disability, sex or gender, gender identity and/or expression, sexual orientation, military or veteran status. This commitment applies to all aspects of the Health Federation of Philadelphia's employment practices, including recruiting, hiring, training, and promotion.
JOB SUMMARY
The Health Services Navigator (Pharmacy) serves as a liaison between Ambulatory Health Services (AHS) patients, onsite and external pharmacy services, and the treatment teams. The Health Service Navigator (Pharmacy) is responsible for assisting patients living with HIV/AIDS and their families and loved ones with uninterrupted medication access as well as retention in care.
The Health Services Navigator will have internal contact with the entire administrative, clinical and support staff and external contact with clients, community resources, the community, pharmacies and pharmaceutical support programs. This position has access to sensitive information and is expected to handle such information with integrity and professionalism. This position has regular contact with members of the community and is expected to represent the City of Philadelphia in a professional manner. The Health Services Navigator will be based in the Philadelphia Health Centers and/or at the main office location.
The Health Services Navigator will report directly to the Program Administrator and participate in department activities as necessary, as well as any trainings or direction set forth by AHS leadership.
JOB SPECIFICATIONS
Responsibilities/Duties
- Assist patients in navigating medication-related barriers, including insurance coverage, co-pay assistance, and specialty pharmacy coordination.
- Coordinate medication refills, renewals, and delivery logistics with pharmacies and AHS patients
- Track and document medication access status and communicate updates with care teams
- Collaborate with medical case managers, providers, and pharmacists to optimize patient medication adherence
- Maintain up-to-date knowledge of medication programs and insurance requirements
- Identify eligible patients for pharmaceutical assistance programs
- Complete necessary referrals to designated Benefits Counselor(s) and/or Patient Assistance Program staff to assist with obtaining medical/pharmacy coverage
- Provide Health Navigation services to Health Center clients with HIV who are newly diagnosed, loosely engaged in care, or have been lost to care
- Conduct outreach as needed for upcoming and missed medical/medication appointments
- Offer emotional support and a consistent connection to services.
- Consult with Medical Case Manager and others involved in clients' support network, reporting changes in status in a timely fashion.
- Maintain accurate, timely records as required.
- Other duties as assigned by leadership.
Education
High School Diploma or equivalent; Bachelor's degree encouraged.
Skills/Experience
- Basic understanding of the City of Philadelphia's mission, vision, values, programs and services and business plan.
- Knowledge of basic client management procedures for determining eligibility, assessing needs, identifying resources, making referrals, following up, and documenting client interactions and proactively supporting client's pursuit of goals.
- Ability to maintain appropriate and professional judgment regarding interactions with clients and staff.
- Ability to maintain a respectful, nonjudgmental, and compassionate manner with clients.
- Knowledge of community resources and benefits that impact and/or benefit the targeted client needs.
- Ability to travel with assigned clients in and around assigned geographic area using public transportation.
- Ability to effectively use standard office equipment.
- Possession of strong interpersonal skills as demonstrated by compassionate, courteous, cordial, cooperative, and professional interaction with co-workers of different backgrounds, external business partners, and the community.
- Ability to operate a computer and use a variety of common software programs including Microsoft Office, spreadsheets, and customized databases.
- Strong written and verbal communication skills and ability to effectively communicate with individuals and groups.
- Ability to effectively interview and engage a client in appropriate programming.
- Ability to work in a team structure – demonstrating ability to collaborate and contribute to the team's work.
- Adherence to all City of Philadelphia and departmental policies and procedures.
- Attendance at all City of Philadelphia in-service programs as required.
Work Environment: The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually moderate.
- Work will be significantly in the community, primarily in the field- you will be required to travel throughout Philadelphia County.
- Approximately 10 hours per week will be spent in the office.
- Position may require occasional trips to attend conferences seminars, and meetings.
- Certain visits or work related appointments might be scheduled outside of traditional work hours as necessary.
Position Type and Work Schedule: Full-time position, 37.5 hours a week. Flex office schedule options available with supervisor approval.
Travel: The Health System Navigator will be based at the main office and may travel to the health centers as needed.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee will frequently stand; walk; sit; use hands to finger, handle, or feel objects, tools or equipment; reach with hands and arms; balance; talk or hear. The employee will occasionally climb stairs; stoop; kneel; crouch or crawl; taste or smell.
- The employee must occasionally lift and/or move up to 25 pounds.
- Operate related office equipment and use necessary tools.
- Use established universal precaution methods and equipment while completing duties.
- Specific vision abilities required by the job include frequent reading and close vision; distance vision; color vision; peripheral vision; depth perception; and the ability to adjust focus.
Salary and Benefits: Our employees are our most valuable resource, so we offer a competitive and comprehensive benefits package, which can include:
- Medical with vision benefits
- Dental insurance
- Flexible spending accounts
- Life, AD&D and long-term care insurance
- Short- and long-term disability insurance
- 403(b) Retirement Plan, with a company contribution
- Paid time off including vacation, sick, personal and holiday
- Employee Assistance Program
Eligibility and participation is handled consistent with the plan documents and HFP policy.
DISCLAIMER
The Health Federation reserves the right to modify, interpret, or apply this job description in any way the Company desires. The above statements are intended to describe the general nature and level of work being performed by an employee assigned to this position. This job description in no way implies that these are the only duties, including essential duties, responsibilities and/or skills to be performed by the employee occupying this position. This job description is not an employment contract, implied, or otherwise. The employment relationship remains “at will.” The aforementioned job requirements are subject to change to reasonably accommodate qualified disabled individuals.
