Operations Administrator (Administrative)

Job Summary

The Operations Administrator is responsible for supporting the team with the day-to-day management and administration of the operations organization as well as provide general office support. 

Role and Responsibilities

• Assist and support cross-functional teams with all the tasks necessary to achieve the goals.
• Manage the flow of information regarding the status of follow up service and deliverables between teams.
• Attend business meetings, transcribe meeting notes, and follow up on open action items.
• Collect daily operations data and maintain KPI and reporting spreadsheet data.
• Develop, organize, and execute project work plans, identify, and implement process improvement and support the collection, analysis and reporting of portfolio performance data
• Verify daily documents.
• Track and Calendar all vacation and sick time requests, for plant manager direct reports (outside of Paycom).
• Support Plant Employee functions and recognitions.

Qualifications and Experience

• 3-5 years office administrative roles and responsibility.
• Maintain confidentiality.
• Attention to detail, well organized and able to juggle many projects at once.
• Ability to work with cross-functional teams.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Excellent excel/spreadsheet skills (formulas, V-Look up, Pivot Tables).

Required attributes

• Self-starter able to conceptualize and drive initiatives forward.
• Positive attitude and motivated by contributing to the overall success of the team.
• Able to develop strong relationships with internal and external stakeholders.
• Creative problem-solving skills.
• Comfortable moving at a fast pace and in ambiguous environments.
• Passionate about food.
• Willing to address difficult situations head on with patience and respect.

As A Member of Kettle Cuisine Team You Are Expected To:

• Model and support Kettle's Core Values and safety culture.
• Create a culture of accountability & performance.
• Drive a focus on quality and continuous improvement.

CORE VALUES

Kettle Cuisine takes the utmost pride in its people, products and reputation. Each employee is expected to understand and live our Core Values every day.

• Honor Food – We create and produce the best tasting, safest, all-natural recipes that strive for perfection in every batch, from bench to kettle
• Honor Each Other – We seek to develop trusting, respectful and mutually rewarding relationships with all our team members and business partners
• Honor Development – We recognize and nurture each other's talents, strengths and interests in order to further strengthen and grow our team 
• Honor Innovation – We continually strive for creative and sustainable ways to achieve excellence

Key Responsibilities:

• Writes or revises SOP's, job aids, knowledge assessments and skills assessments; compiles and publishes training metrics
• Analyzes training needs and develops specific training programs to help employees learn, sustain, and/or improve their job skills
• Develops train-the-trainer training for others, such as production and packaging trainers, to deliver to employees
• Develops annual training matrix by employee group (temps, prep, packaging, forklift, office, etc.) and monitors training compliance. Provide constructive feedback and coaching to employees
• Develop skills training matrix for skilled positions (machine operators, kettle cooks, etc.) to advance employee skills and develop employee's cross functional knowledge
• Facilitate classroom training programs and provide on the job training to employees. Facilitate various non-technical training (train the trainer, leadership and other soft skill training) as well as computer based and classroom training as needed
• Works with HR Teams to manage external training vendors and grant programs and coordinate meeting times and spaces for training programs
• Research and recommend new training methods. Identify training gaps and develop strategies to close them
• Anticipate problems or opportunities and implement proactive solutions
• Manage and execute training interventions designed to solve specific training problems for either individuals or groups 
• Contribute to a culture of safety first in compliance with Environmental, Health, and Safety (EHS) for all production and supply chain employees

Qualifications and Experience

• Minimum Education: High School diploma or equivalent; college degree preferred.
• Must have a good command of the English language both written and spoken, being able to develop, deliver, read and understand training material.  Must have strong interpersonal skills, be able to work effectively and efficiently in a team environment and provide constructive feedback and coaching to other employees.  Demonstrated attention to detail, organization and time management skills.
• Trainer must have availability and flexibility to work different shifts, sometimes for weeks at a time, to provide support and training to all of our employees.  May need to work weekends or overtime as required.
• Technical Experience: Experience in developing or delivering training in a manufacturing and office environment. Prior experience with vocational training programs desirable. Must have the ability to develop, train and implement standard work instructions, work processes, and flow documents for training and development. LEAN background is highly desired. Experience with the following applications or systems preferred: Outlook email, and calendars; proficient with Microsoft Office Suite, LMS.
• Industry Experience: Preference for food or beverage industry experience.