At Fort Wayne Metals, we specialize in producing top-quality wires, cables, and assemblies designed to enhance and safeguard lives. Our products are used in everything from our customers' stents and surgical robots to aircraft and automobiles. At our essence, we are thinkers, innovators, and problem solvers, leveraging our knowledge of materials to create customized solutions for our customers.

Join us in our dedication to making a tangible impact through our advanced materials and superior products.

Education & Experience Requirements

• Bachelor's degree in Business, Marketing, or a related field or equivalent demonstrated skills and experience, required.
• Previous experience in a customer service position within a manufacturing environment.
• Experience within FWM, preferred.

Job Responsibilities

• Primary for delegating and prioritizing day to day workload to CSA I and CSA II.
• Set priorities for operational scheduling for specific orders.
• Initiate forecast submission from customers for proper order management and review to identify order placement needs.  
• Develop quotes based on the product specifications set by the customer.
• Coordinate order entry process upon receipt by communicating any special needs or material requirements to appropriate departments.
• Coordinate delivery of products, provide production lead times with delivery expectations, and handle documentation requirements. 
• Communicate with customers regarding status and progress of orders.  Monitor order's progress through production as needed via ERP and collaborate with other internal departments that impact order movement.
• Handle incoming complaints by understating the issue and working with internal teams to find a resolution.
• Provide technical support and answer questions regarding the mechanical properties and/or capabilities of the products manufactured at Fort Wayne Metals (FWM).  Incorporate Engineering support as necessary.
• Work with Accounts Receivables and customers to resolve payment discrepancies and ensure payments are received.
• Organize conversion services when necessary to meet the requirements of the customer's order.
• Establish rapport, present information, and respond to customers. Build personal relationship with decision makers, influencers, and buyers at key accounts.
• Engage customers frequently, observe communication preferences and leverage voice, email, and written contact as aligned with these preferences. Identify opportunities to leverage FWM resources (PM,
• Engineer, R&D, management) and present business case for these resources to engage directly.
• Facilitate conference calls and/or customer visits between the customer and internal FWM representation based on the topic to be discussed.   
• Develop territory trends that could affect sales, profitability, and/or growth and report findings to management. Identify customer behavior that may lead to loss of business and report information to management.
• Perform other duties as requested by management.

Skills Needed

• Ability to effectively establish rapport, present information and respond to questions from customers. 
• Excellent customer service skills.
• Formal and informal presentation skills.
• Must be thorough in executing work assignments, be detail oriented, organized, and be able to work with minimal supervision.
• Ability to calculate figures and amounts such as discounts, percentages, and volume.
• Ability to apply concepts of basic accounting.
• Ability to solve practical problems and deal with many variables.
• Ability to interpret a variety of instructions furnished in written, oral or schedule form.
• Bilingual preferred for international assignments.

Working Conditions and Physical Demands 

• Fast paced office environment.
• Overtime may sometimes be necessary.
• Travel may be necessary at times.
• Extensive amount of time spent at desk working on a computer and talking on the phone.
• Must be able to access all areas of operation, including second floors.

Benefits & Wellness Resources

The health and wellbeing of Fort Wayne Metals is a critical part of our culture. In addition to offering medical, dental, vision, life, and disability insurance options to suit your needs, we'd like to share some of the other fundamental resources that make Fort Wayne Metals a premier place to work:

Physical Wellness

• Parkview Wellness Coach
  • Ready to assist with your physical and nutritional wellness needs.
• Gym Facilities
  • 4 onsite gym locations as well as discounts for regional gym facilities
• Health Challenges
  • From pickleball tournaments, sponsored races and sports leagues, to participating in the YMCA's Corporate Challenge, we have a variety of fun ways to stay active.

Mental Wellness

• When You Need to Talk
  • 5 sessions of counseling are available to you and all members of your immediate household at no cost.
• Relaxing Time-Off
  • Qualify for Paid Time Off and Holiday Pay on your first day of employment.

Social Wellness

•  Epic Events
  • From TinCaps Night to family days at the zoo, we offer multiple activities throughout the year for employees and their families.
• Employee Resource Group
  • A voluntary, employee-led group formed to bring employees together and centered around a common interest or identity.

Professional Wellness

• Grow Your Career
  • We offer many opportunities to continue your development and growth.
• Performance Feedback
  • Receive regular and constructive feedback from your manager and peers to help you grow and improve.

Financial Wellness

• Annual Profit Sharing & 401k matching
  • Dropping dollars into your 401k. When you contribute 7%, we'll contribute 3.5%.
• Quarterly Bonus
  • When we perform well, everyone benefits! Receive discretionary bonuses each quarter based on company performance.
• Tuition Reimbursement
  • Getting your first degree? Great! Whatever your major, we'll help pick up the tab!
• Your Money Line
  • Employer-provided 1:1 financial guidance, education, & tools – so you can stress less about money and enjoy greater stability & confidence.