Supervisor, Clinical Engineering (Finance)

Nemours is seeking a Supervisor, Clinical Engineering to join our Nemours Children's Health team in Wilmington, DE.

The Clinical Engineering Supervisor supports the Director by overseeing daily operations, supervising BMET staff, and ensuring delivery of high-quality service to clinical departments. This role is responsible for work order management, staff development, regulatory compliance, and continuous improvement. The supervisor will also perform technical repairs or PMs as needed (approximately 10%), while primarily serving in a leadership and coordination role (90%).

Essential Functions

A. Technical Oversight & Operations

• Supervise repair and maintenance activities by BMET staff.
• Ensure work order distribution is timely, balanced, and well-documented.
• Monitor PM/CM metrics, response times, and closure rates via CMMS dashboards.
• Provide backup technical support for complex or critical devices.
• Ensure technician workspaces are organized and meet regulatory standards.
• Serve in the on-call escalation chain to provide leadership support for urgent service issues, including guidance to on-call technicians.

B. Staff Supervision & Development

• Mentor and coach BMETs; facilitate skills development and onboarding.
• Conduct daily huddles to communicate priorities and promote teamwork.
• Assist in succession planning and performance evaluations.
• Provide leadership during technician scheduling, PTO planning, and workload balancing.

C. Reporting & Communication

• Prepare PowerPoint slides or short presentations and dashboards for leadership as necessary.
• Serve as liaison between Clinical Engineering, hospital leadership, and clinical departments.
• Escalate customer complaints as appropriate; ensure resolution and follow-up.

D. Regulatory & Risk Readiness

• Ensure compliance with Joint Commission, NFPA 99, CMS, and DNV.
• Conduct internal audits of logs, PM completion, and inventory accuracy.
• Assist with capital equipment planning and contract reviews.

E. Satellite & Clinic Oversight

• Coordinate scheduling and technician coverage for regional clinics and surgical centers.
• Oversee PMs and corrective maintenance at satellite locations.
• Travel as needed for site visits or issue resolution.

F. Continuous Improvement

• Lead departmental projects from planning to execution.
• Identify and implement operational and service enhancements.
• Contribute to departmental performance improvement initiatives.

Requirements

Associate's Degre required. Relevant years of experience will be considered in lieu of a degree.

More than three years of experience in supervisory role required.

Three to five years of preventive and corrective maintenance on multiple modalities of medical equipment required

Preferred certifications:

• Certified Biomedical Equipment Technician (CBET)
• Certified Healthcare Technology Manager (CHTM)
• Lean Six Sigma Yellow/Green Belt (optional)