Admissions Specialist - Referrals (Administrative)
Job Duties:
Promptly answer phone calls from referents and patients seeking behavioral health services
Schedule patients for behavioral health services for Minnesota clinics
Guide callers through scheduling processes and provide education about available services
Process internal and external referrals; place outbound calls to schedule requested services
Manage EHR inboxes; promptly address and respond to messages and inquiries assigned to Provider Referral and Government Referral
Promptly process emails, faxes, and voicemails sent to the Provider Referral and Government Referral inbox
Promptly process all received "Make A Referral" web form requests
Communicate scheduling outcomes with referents
Build and maintain positive relationships with referents and team members
Verify and update patient demographic information
Address referent and patient complaints and concerns and escalate to management when appropriate
Attend or review notes/recording for mandatory meetings and trainings
Assist with training peers on team workflows
Complete other duties as assigned by leadership
Remote/ Hybrid for Internal employes
Qualifications:
Display empathy and sensitivity in navigating complex situations with patients
Proven understanding of scheduling protocols and the ability to schedule with precision
Excellent critical thinking skills
Self-motivated with ability to multi-task, handle stress, deescalate, and problem solve
Positive attitude and ability to be flexible in a team environment
Strong organizational and time management skills with attention to detail
Superb written and verbal communication skills
Must be proficient in use of computers and typing skills
Must be able to work full time with scheduled office hours of 40 hours per week
An interest and/or experience in psychology, counseling, the behavioral sciences, social work, or healthcare is strongly preferred
9 months experience in an administrative role at Nystrom & Associates strongly preferred
High School Diploma required
