Site Reliability Engineer - Night Shift (Finance)

Job Description:

Disclaimer: Due to the nature of this role and the sensitive work performed for the federal government, the incumbent of the role must be a U.S. Citizen.

We are Omnissa !

Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences . We integrate industry-leading solutions-including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance-into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost.
Guided by our Core Values- Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value - we're growing rapidly and committed to delivering meaningful impact. If you're passionate about shaping the future of work, we'd love to hear from you.

What is the opportunity?

As a Site Reliability Engineer, you will become part of an experienced engineering team, which is building a large-scale UEM platform as a service. You and your team will be responsible for identifying/delivering any observability, scalability, predictability, reliability gaps within UEM platform/services. Within your first 30 days of joining our team, you will not only acquire a fundamental comprehension of the product's architecture and primary operational procedures, but also a basic understanding of the monitoring tools used within the product.

Here is a breakdown:

• Utilize your knowledge in .NET Framework and .NET Core web services for troubleshooting and remediation production issues.

• Work with cross-functional teams in the organization and help establish SLOs and drive consistent efforts to achieve those SLOs.

• Identify and recommend areas in which there is insufficient observability.

• Respond to customer incidents and escalations and help prioritize engineering work, from whole initiatives to sprint tasks.

• Build automation tools, which helps the team to improve observability and troubleshooting.

What will you bring to Omnissa?

• Strong expertise in Application Development, IT Operations (SRE, DevOps) and Software Development experience with C# or Java or GO or Groovy or Python.

• Hands on experience with the following technologies: AWS, vSphere, Google Cloud Platform; network protocols and Linux/Unix system internals and CI/CD tools and technology like Github Actions and Artifactory; IAC/CM technology like Terraform, Helm, Chef and Salt; infrastructure technologies such as Network, Database, Server, Storage; OS (Linux and Windows).

• Experience with the following monitoring tools to discover and analyze reliability issues: Dynatrace, Logz.io, Wavefront, Kibana, dotTrace/dotMemory, SentryOne.

• Willingness to take up PagerDuty or equivalent in shifts to provide support for P0 issues and adhere to SLAs.

Location: Atlanta, Georgia
Location Type: Hybrid

Security and Privacy Responsibilities

• Ensure compliance with all organizational and regulatory requirements, particularly in the areas of incident response, access control, and continuous monitoring.

• Maintain awareness of evolving threats and vulnerabilities.

• Participate in role-based security and privacy training annually.

• Report security incidents promptly and accurately in accordance with organizational procedures.

• Protect sensitive data in accordance with organizational and regulatory requirements.

What is the leadership like for this role? What is the structure and culture of the team like?
Our team is proud to be a dynamic and innovative group, constantly striving to push the boundaries of what is possible. With departments located in Bulgaria, the United States, and India, we are uniquely positioned to achieve a global outreach and create meaningful change on a global scale.

Furthermore, we firmly believe in the power of automation to streamline our daily processes and optimize our efficiency. Our leadership recognizes that embracing cutting-edge technologies is key to remaining competitive in today's fast-paced business environment. By automating our operations, we can reduce the potential for human error, free up our team's time to focus on higher-level tasks and ultimately deliver better results for our clients. At the heart of our success is our unwavering commitment to openness and impartiality. We foster a culture of collaborative learning, knowledge-sharing, and mutual growth, where every team member is encouraged to contribute their unique perspectives and insights. By working together, we can achieve more than we ever could on our own and create a better future for our team, our clients, and the world.

Omnissa is an Equal Employ ment Opportunity company and Prohibits Discrimination and Harassment of Any Kind:
Omnissa is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Omnissa are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Omnissa will not tolerate discrimination or harassment based on any of these characteristics. Omnissa welcomes applicants of all ages. Omnissa will provide reasonable accommodations to applicants and employees who have protected disabilities consistent with local law.