Meritus Communities
Office Coordinator - Pavilion (Finance)
Establish rapport with residents and prospective residents, field community comments, suggestions, and complaints, and forward to the appropriate manager
Prepare and distribute resident and community communications (i.e. rule reminders, violation notices, increase letters, delinquency notices, eviction paperwork, lease addendums and renewals)
Prepare bills and statements for approval
Perform administrative functions including answering phones, typing, copying, faxing, and filing
Complete and maintain community records, reports, and files
Collect and post resident security deposits, processing fees, rents, inspection, or other fees; record in the proper accounts and issue receipts
Make collection calls for rental payments
Process move-ins and move-outs
Assist with the preparation of marketing materials and implementation of resident relation activities such as Craigslist, MH Village, local newspapers and any other marketing sources.
Assist prospective residents by reviewing new and used home listings, showing homes, and assisting with applications
Forward all customer service requests to the Community Manager
Taking pictures of all homes returned to inventory and or resident purchases as well as bank repo's.
Distribute all company notices and or violations
Records all traffic logs and or guest cards, telephone calls
Ensure home is move in ready
Immediately follow up on prospects that did not close and try to convince them to close again, if possible refer them to a sister property
Lease signing and new resident orientation
Accept rental payments and post in property management software program
Comply with federal, state and company policies, procedures and regulations.
Assist in lease transactions by typing leases, gathering applicant's history and credit approvals.
Maintain accurate monthly commission sheets on leases, renewals and delinquencies for bonus purposes.
Assume Community Manager's duties/authority in absence of immediate supervisor in accordance with company and community guidelines.
Provide general clerical assistance to community office.
Other duties as assigned.