Senior Call Center Reporting Analyst (Finance)
Description
Remote | Full-Time | Exempt
Vitalant is one of the nation's largest nonprofit blood and biotherapies healthcare organizations, dedicated to saving lives and improving patient outcomes. We provide a safe and reliable blood supply, cutting-edge laboratory services, transfusion medicine expertise, and are at the forefront of world-renowned research.
We are currently seeking a Senior Call Center Reporting Analyst to join our team. This remote role is ideal for a senior data-savvy professional with a passion for transforming information into insights that drive decision-making and improve operations in a customer call center environment.
What To Expect:
Schedule: Monday - Friday, Dayshift (Typically 6am-2:30PM Pacific Time, 8am-4:30pm While Training)
What You'll Do
In this role, you'll work under minimal supervision to design, maintain, and administer databases and dashboards, analyzing statistical and operational data to inform business decisions. You'll collaborate closely with leadership to understand reporting needs, deliver accurate insights, and support process improvements.
Key Responsibilities:
- Create and maintain dashboards and reporting platforms.
- Analyze and extract data from multiple databases using SQL or DAX.
- Provide actionable insights and recommendations to leadership based on trends and performance data.
- Act as a subject matter expert and system administrator for reporting software, including user training.
- Ensure consistent data definitions and standards across reports and dashboards.
- Support operational decision-making with trend and performance analysis.
- Maintain compliance with internal SOPs and external regulations.
Apply today to join a purpose-driven organization making a national difference.
Requirements
What You'll Bring
- Bachelor's degree in a related field, or equivalent combination of education and experience is required.
- Minimum of 6 years of related experience , including:
- Hands-on data extraction, dashboard creation, and report automation.
- At least 3 years of experience building reports using Power BI , Crystal Reports, or MS Access.
- Prior work in a customer call center environment is required.
- Strong SQL and/or DAX skills for reporting and data manipulation.
- Solid understanding of data architecture, reporting lifecycle, and system integration.
- Advanced Excel skills and experience working with complex datasets.
- Excellent communication and organizational skills.
- A collaborative mindset with the ability to manage multiple priorities and stakeholders.
- Microsoft SQL Server Certification
- Microsoft Certification in related technologies
Why Vitalant?
At Vitalant, you'll contribute to a life-saving mission and be part of a team that values innovation, integrity, and compassion. We're passionate about transforming lives and we're proud to support our employees through growth opportunities, flexibility, and a culture that recognizes your impact.
Summary
About Us
Vitalant is one of the nation's largest nonprofit blood and biotherapies healthcare organizations, providing hospitals and patients across the U.S. a safe blood supply, specialized laboratory services, transfusion medicine expertise and world-renowned research. We have a network of 115 donation centers across the U.S. and host approximately 60,000 blood drives annually. Vitalant provides blood and special services to patients in more than 900 hospitals across the U.S. where millions of people depend on blood donations from our generous donors.
Vitalant is committed to fostering an inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence. We create opportunities for employees of all backgrounds to feel valued, seen and heard. We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development.
EEO/Disabled/Veterans
Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to Career@vitalant.org to let us know the nature of your request.
For more EEO information about applicant rights click here
