Sr. Client Experience Manager - EviCore (Finance)
The Sr. Client Experience Manager is the operational owner of all service issues across their assigned accounts and is responsible for relationship management and the overall service experience. Acts as the key point of contact for health plans and high profile provider clients. Facilitates Health Plan meetings to address escalated issues; including agenda creation, updates on new items, and issue resolution. Acts as a consultative resource for clients on products, quality, cost, transparency, branding, and other EviCore programs and products.
Primary Functions
- Assesses the needs of our providers and defines and implements necessary changes to our provider services/management processes and approaches to most effectively and efficiently meet those needs.
- Partners with internal groups to ensure effective and efficient end-to-end problem-solving and provider delivery processes and accountabilities.
- Track and trend key provider issues that require research/investigation, escalation, or matrix partner coordination to reach resolution
- Collaborates with matrix partners and other internal resources to resolve escalated, complex, and sensitive provider issues
- Provides solutions to improve overall services that focus on the value proposition
- Understand provider business needs, participate in solution development and effectively communicate solutions to ensure provider satisfaction
- Delivers effective verbal and written communications appropriate to internal and external audiences
- Engage providers or other customers with training and communications related to new programs
- This role is Flex/WFH which allows most work to be performed at home or on occasion at a EviCore office location. Employees must be fully vaccinated if they choose to come onsite.
Key Qualifications
- BA degree preferred. High School degree required
- 5+ years relevant client management experience required ; experience in healthcare industry preferred
- Demonstrated communication (oral and written) and presentation skills required
- Strong organizational, prioritizing and analytical skills and ability to multi-task to pull reports, track progress, monitor CPT Coding Changes and perform audits for high need clients.
- Strong customer service focus
- Demonstrated ability to interact with other departments/teams to resolve issues, and collaborate on solutions.
- Ability to independently manage timelines and meet tight client deadlines
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 80,900 - 134,800 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
