Associate Program Manager (Finance)
Summary:
The Program Manager is the “voice of the customer” and leader of the Customer Focus Team. The PM is accountable for OnCore's operational performance to the customer and the achievement of OnCore's internal financial performance of the customer. The PM works directly with sales to explore and grow new business opportunities within the existing customer base.
Essential Duties and Responsibilities:
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Responsible for the overall Customer Satisfaction Index (CSI) process for the customer.
- Aligning the criteria with the customer's expectations.
- Identify, define, document, and manage customer expectations.
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Responsible for customer communication.
- Key interface between the customer and the CFT responsibilities.
- Responsible for sales order process as it relates to the customer change requirements.
- Maintain and drive Action Item List.
- Represent CFT in management account reviews.
- Schedule and lead cadence of activity with CFT and the customer.
- Provide solutions to the customer.
- Anticipate needs & respond proactively.
- Work closely with Operations to ensure timely implementation of production schedules.
- Limit customer risks.
- Terms and Conditions (T's & C's).
- Acts as leader among CFT teams to ensure that time, risks, costs, quality and other project requirements are met.
- Ability to work with CFT teams and manage at equivalent level with customer.
- Support and follow all ISO standards related to OnCore's various Quality Management Systems. These systems may include, but are not limited to, quality, the environment, health, safety and security.
- Support all corporate and site 5S objectives.
- Perform all other duties, as assigned.
Job Knowledge, Skills & Abilities:
- Excellent written and verbal communication skills.
- Detail oriented.
- Proficient leadership and problem solving skills.
- Must be a team player and highly motivated.
- Must be able to work in a fast paced environment.
- Proficiency in Microsoft Office Suite.
- Effective organization and prioritization skills
- Ability to work collaboratively with suppliers or customer with direction and oversight
- Effective interpersonal skills
- Ability to take on project leadership/ownership
- Proven ability to complete projects in a timely manner
- Ability to support a 24/7 global business operation as required
- Demonstrate discretion, confidentiality, independent judgment and professionalism when representing the company
- Excellent written and verbal communication, as well as presentation skills
- Ability to work well individually or in teams
- Understanding of and ability to use continuous improvement tools
- Available for travel up to 10% of the time, including day, overnight and internationally, as required
- Participate in a continuous improvement activity with complete documentation, including a follow up review with the team in a presentation format
Experience/Education:
- Bachelor's Degree or equivalent work experience, CEPM certification desired.
- 0-2 years of experience in contract electronics manufacturing / work history success in other fields of employment.
- APICS Certification desired.
Benefits Offered: Comprehensive benefit package including medical, dental and vision coverage; company-paid basic life/AD&D insurance, short-term and long-term disability insurance; voluntary supplemental insurances, flexible spending accounts and employee assistance program (EAP). Sick Leave, Vacation Time, and company-paid Holidays are also provided as paid time off. NEOTech also provides a 401(k) Retirement Savings Plan option with a company match.
NEOTech is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local law.
NEOTech has a long-standing commitment to maintaining a safe, quality-oriented and productive work environment. We also want all employees to perform their duties safely and efficiently, in a manner that protects their interests and those of their co-workers. We recognize that alcohol and drug abuse pose a threat to the health and safety of NEOTech employees and to the security of the Company's equipment and facilities. For these reasons, NEOTech is committed to the elimination of drug and alcohol use and abuse in the workplace. Candidates being considered for hire must pass a pre-employment background check and drug test which include screening for illegal drugs and marijuana.
