YOUNG MENS CHRISTIAN ASSOCIATION OF GREATER DES MOINES IA
Service Center Specialist | YMCA Supportive Housing Campus (Project Management)
JOB LOCATION:YMCA Supportive Housing Campus
HOURS/DAYS SCHEDULE:varying hours/shifts
CLOSING DATE FOR APPLICATIONS:July 6th, 2020 -Applications will be reviewed on a rolling basis.
POSITION OVERVIEW:
Operating within the policies, procedures, and practices of the YMCA of Greater Des Moines, this position is responsible for assisting potential tenants with required eligibility, application, and leases processes, providing general customer and tenant support, managing tenant concerns and issues , monitoring the facility, and performing basic clerical and office functions and duties. Service Center Specialists are responsible for exemplifying the Y values and building relationships to foster a sense of community with our tenants.
Helppositively impact people in our community and SEIZE THE OPPORTUNITY TO IMPACT YOUR OWN LIFE - experience, knowledge, satisfaction and joy arejust some of the ways you'll grow, learn and thrive.
ESSENTIAL FUNCTIONS:
Assist potential tenants with required IFA and Section 42 tax credit application, certification, recertification and leasingprocesses.Maintain tenant relations and ensure tenants understand their responsibilities for the community. Assist withtenant issues, concerns and complaints per lease provisions.Ensure procedures are followed for all processes managed through the Service Center (examples include work-ordercommunications, complaints/concerns, rent issues/situations, tenant issues/situations, etc).Provide general customer service support, assisting tenants and guests with questions, concerns and general inquiries.Serve as a contact for tenants to assist with issues and processes.Perform basic clerical and office functions and duties. Manage general phone calls and message services.Assist tenants with mail processes, replacement key services, and fitness passes.Monitor facility, including common areas, front doors, and security cameras as required.Serve as a building supervisor, monitoring the facility, tenants, and visitors.Be knowledgeable in emergency services and respond to emergency situations as required.Attend department and Branch staff meetings as required.Attend trainings and education sessions as required to maintain current knowledge of housing and tax credit rules, regulations and practices.Perform additional duties as assigned by supervisor or designated staff person.Demonstrate and support the objectives of the Association as embodied in the mission statement and values.