Equinix
Director, Customer Experience (Finance)
Equinix is one of the fastest growing data center companies, growing connectivity between clients worldwide. That's why we're always looking for creative and forward thinking people who can help us achieve our goal of global interconnection. With 200 data centers in over 24 countries spanning across 5 continents, we are home to the Cloud, supporting over 1000 Cloud and IT services companies that are directly engaged in technological innovation and development. We are passionate about further evolving the specific areas of software development, software and network architecture, network operations and complex cloud and application solutions.
At Equinix, we make the internet work faster, better, and more reliably. We hire hardworking people who thrive on solving hard problems and give them opportunities to hone new skills, try new approaches, and grow in new directions. Our culture is at the heart of our success and it's our authentic, humble, gritty people who create The Magic of Equinix. We share a real passion for winning and put the customer at the center of everything we do.
Equinix is undergoing an enterprise customer experience transformation to help drive customer loyalty, retention, and create a truly differentiated experience. Our transformation is focused on ensuring customers benefit from the experience and expertise Equinix offers in extracting maximum value from their shift to digital and navigating the demands of a “cloud-driven” business. The Customer Experience team is leading the Equinix customer-centric strategy, instilling the voice of our customers into and across our global cross-functional teams.
The Customer Experience Team is looking for a Director to both: (1) influence and track a global portfolio of improvements, and (2) identify and execute new listening methods for strategic audiences. This includes working cross-functionally to share customer insights, recommending actions based on customer feedback, and holding teams accountable for delivery, while uncovering gaps in our listening strategy that when addressed, will deliver additional actionable insights. The CX team drives continuous improvement for our customers and our employees by working closely with each of the teams executing the process improvements, and this role will be a key conduit to these teams. This role will also work cross functionally to drive a customer ambassador network across the company.
Responsibilities
Qualifications
Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.