YMCA OF CENTRAL KENTUCKY
Member Service Staff - Outdoors (Beaumont) (Maintenance)
Greet members and guest
Show interest in member and guests concerns
Know members' names and use them in their presence
Listen to suggestions and respond promptly
Address complaints/concerns immediately
Provide information on facility services and programs
Monitoring Access In/Out of the YMCA facility
Always look for way to improve performance
Emphasize fun, make the Y a happy place with positive relationships
Maintaining Neat/Clean Area
Able to remain alert for extended periods of time
Relationship Skills:
Make members feel comfortable and at ease.
Be open, friendly and approachable to members
Initiate interaction with and between members
Frequently ask if there is any way you can help
Ask about family, job, hobbies, get to know personally
Ask about their goals; progress and satisfaction
Member Involvement Skills:
Be knowledgeable about programs areas and share information with members
Be knowledgeable about the YMCA, its programs and policies
Be informed and up-to-date on latest developments in your field
Recommend participation in a variety of Y programs
Be able to articulate the YMCA's Mission, values and benefits
Ask members to contribute to the annual campaign
Be able to articulate the role and importance of volunteers
General Requirements:
This position requires strong organizational, computer, communication and interpersonal skills. The ability and willingness to learn, be able to multi-task with good problem solving skills, along with excellent customer service skills are essential. Individuals with previous customer service experience and/or a related field along with a strong initiative, adaptable to change, and responsive are encouraged to apply.
BENEFITS
FREE city-wide YMCA membership
Discounted Program Fees
Flexible Work Schedules
Training Opportunities